167 Portland Road, Weymouth, Dorset, DT4 9BQ

01305 770447
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Quality Assurance

Quality Assurance

SBL enforces the following quality policy to enable to supply and fitting of the highest quality of works. It is essential that customer satisfaction and requirements are met and we continue to log, monitor and aim to uphold and improve our quality promise.

We are committed to achieving and maintain these key objectives in order to retain and improve on our high quality of works and services. We concentrate on maintaining a commitment to the customer/clients specific requirements, we monitor this by recording customer/client satisfaction in order to constantly assess and improve on the services/works we provide by ensuring we improve the performance of our workforce and quality of work enabling a continuously high standard of works.

Fensa

FENSA stands for the Fenestration Self-Assessment Scheme. Following Government encouragement, FENSA has been set up by the Glass and Glazing Federation (GGF) and other industry bodies in response to Building Regulations for double glazing companies in England and Wales.

When replacing windows, doors and roof lights in dwellings in England and Wales, homeowners must comply with current thermal performance and Building Regulation standards and ensure they get a certificate from a Competent Person scheme such as FENSA or Local Authority Building Control. FENSA enables companies that install replacement windows and doors to self-certify compliance under these Building Regulations without the need for a separate assessment from Building Control.

Gas Safe Regiser

The main focus of the Register is on improving and maintaining gas safety to the highest standards. We make sure all gas engineers on the Register, over 120,000, are qualified to work with gas.

We work to protect the public from unsafe gas work through:

  • a national investigations team tracking down illegal gas workers
  • regular inspections of Gas Safe registered engineers
  • educating consumers and raising awareness of gas safety
  • investigating reports of unsafe gas work

National Federation of Glaziers

National Federation of Glaziers was founded in 1991 to promote best and fair practice in the Glazing industry and is a Trade and Consumer Federation.

Its members are thoroughly vetted before acceptance and may be relied upon to provide proper and professional advice on all aspects of glazing, and to carry out glazing work to the highest standards.

Get a quote from SBL in Weymouth

REQUEST AN ESTIMATE FROM SBL

If you’d like to request an estimate from SBL or ask a question please use the enquiry form below.

Have you previously been a customer of SBL?

Please provide any dimensions for your project if applicable. You can also upload up to 10 photos to help us with our estimate.

* SBLUK take your privacy very seriously. The information sent to us in this enquiry form will only be used to allow us to reply to your enquiry with answers to your questions and details of our availability of our service. Please click here to view our Privacy Policy

Report A Fault

As with any product or service, sometimes things can go wrong at some stage after completion and this can be due to many reasons, such as a faulty product or material failure, but please bear in mind this could also be due to other issues not related to any works previously undertaken.

In order for us to expediently process, we would be grateful if you could complete the form below adding as much detail as possible, including attaching any photos and a sketch if appropriate, (a photo of the sketch will be sufficient), these can be JPEG image files or PDF files (if you have the facility to create).

In the event that the claim is being made against a warranty, we will need a copy of the original receipt and this can also be simply attached as a jpeg photo or a scanned image (if you have the facility), this will be required by our suppliers.

Once in receipt of your completed form, we will come back to you with the next step in the process, or any further queries we may have.

Please supply a description of the issue you are reporting.

The more information that you are able to supply, will help us to work with you in resolving the problem.

In order for us to process this claim faster, please make sure you upload a copy of your receipt.

Any additional photographs and/or sketches will also help. You can upload up to 10 photos.